It is important to us that you love your purchase from Joshua Thomas Fashion. If you purchase an item that you are not satisfied with, doesn't fit or doesn't suit you, we can offer a credit for you to purchase an alternative product online. We do not provide refunds for change of mind or incorrect selections.
Your garment/s must meet the following requirements to be returned for a credit:
- The garment/s must be returned within 14 days of receiving the item for returns within Australia
- The garment/s must be returned in new, unused, unwashed condition with all tags still attached
- Please note that we cannot accept returns on jewellery, swimwear or beauty products
- It must be a full priced item - there is no return on sale items
- Please note that garments that smell of perfume / deodorant or have make up or tan stains on them will not be accepted as a return
- Shoes must be unworn and in original packaging, which must be in good condition
TO RETURN AN ITEM, PLEASE FOLLOW THESE STEPS:
- Please ensure your garment/s meet the above requirements
- Contact us on firstname.lastname@example.org for a returns form. This must be included with you return.
- Send your garment/s to:
Joshua Thomas Fashion
Shop 10, 230 Napper Road, Arundel QLD 4214
- Once your return has been received, assessed and approved, we will be in touch with the details of your online credit. Please note that this may take several days to process
PLEASE NOT: due to health and safety, earrings and Masks cannot be exchanged or returned
We process and send orders within 2 business days. Shipping times and delays are out of our control during the COVID-19 pandemic. Staff are happy to assist with the tracking of packages but cannot guarantee shipping times. Delivery enquires can be sent directly to the shipping company.